Contact us
Tel.  +49 0 6373 81 27 - 0
Fax  +49 0 6373 81 27 - 20
info@minitec.de

FAQ

We are happy to help you 

Here we answer frequently asked questions to help you quickly and easily. Can't find the right answer to your question here? Simply contact us by phone or email, we will also be happy to help you personally.

[Translate to English:] frequently asked questions

Questions about orders and products

Can profiles be cut to size?

Of course, we cut our profiles to the desired length. The cutting costs depend on the type of profile. 
By the way: Other drilling, turning and milling work on the profile can also be carried out on request, such as stepped holes, through holes and threads in various sizes as well as mitre cuts. Machining according to drawings is also possible. 

Is there a minimum order value?

No. In order to be able to react immediately to repeat orders or similar, we do not have a minimum order value.

Can I also order from MiniTec as a private customer?

Yes, our range of services is also available to private customers without restriction. Please provide us with your contact details including address when making enquiries or placing orders, so quick and smooth processing can be ensured. 

When will I receive my order?

You can find the expected delivery date of your order on your order confirmation, which you have received from us by e-mail. Please note: The delivery date stated there is the date on which the goods leave our premises. 

Who do I contact if I have a complaint?

If you have a complaint or any queries about your order, please do not hesitate to contact your sales representative. This person will be named in your order confirmation. 

What are the opening hours of the shipping office for self-collectors?

Our dispatch office at Schönenberg-Kübelberg is available for self-collection on weekdays from 7:30 - 15:00. Please note the delivery date and collection location notified to you. 

Questions about the user account

How do I create a user account?

Here you can create your personal user account and benefit from the advantages.

What are the advantages of a user account?

A MiniTec user account is designed to make your interaction with us even easier. No separate registration paths for online seminars or downloads, order overview and much more. You can find all the advantages at a glance here.